Collections
Strome Europe BV manages and maintains this website. Throughout this Website, the terms “we”, “us” and “our” refer to Strome Europe BV.
We will verify your shipping address and pin code with our database before you proceed to pay for your purchase. In case the address given by you is not serviceable by our delivery partners, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. We are not responsible for any dispute regarding the shipment of the products or services for the areas not covered by our delivery partners. In case you order multiple products in one transaction, we will make every effort to ship all products together. However, this may not always be possible.
Transactions through this Website may be subject to a delivery charge and it will reflect during the stage of check-out depending on the customer’s order and the delivery address.
The products may arrive earlier than the indicated delivery lead time which will be mentioned on each product page. SKÖG LLP is not responsible if the product/products arrive late to the client due to any unforeseen circumstances.
The customer will receive shipping updates via email.
RETURNS AND EXCHANGE
Customers may initiate a return or exchange within 30 days from the date of receiving their order. Please ensure that the item is in its original condition and packaging. Any item that is open or damaged will not be accepted for return or exchange. For further assistance or to initiate a return, please contact our customer service team at info@thestrome.com
Thank you for shopping with us.
Note: The return or exchange is subject to the availability of stock. If the product you have opted for is out of stock, then a refund will be processed instead. We only accept a one-time exchange per product.
ITEMS ON SALE
These items are not valid for return or exchange.
REFUND
Once the sale is done, any refunds would not be possible. Please refer to our RETURN AND EXCHANGE policy above.
NO COMPENSATION POLICY
The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any deactivated voucher; unavailability of products which the customer tried to purchase etc.
Strome Europe BV holds the right to cancel the order and block the account of customers who try to request unreasonable and unlawful compensation.
